Terms and conditions
This website is operated by Namliyet Setti. Throughout the site, the terms “we”, “us” and “our” refer to Namliyet Setti. Namliyet Setti offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, current phone number and address, so that we can complete your order and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 09 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 11 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; © to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Namliyet Setti, our directors, officers, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 13 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 14 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 15 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 16 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Lebanon.
SECTION 17 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 18 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via contact us page
SHIPPING POLICY
We’ve partnered up with Wakilni to cover all stages of your orders from the moment it leaves our stores until the moment it reaches to your door steps!
At Wakilni Destination
Destination country will clear the shipments from customs.
Shipments with values subject to customs duties will go through the normal clearance process, where consignee at destination will be required to provide certain documents depending on country requirements.
Cleared shipments will be taken to Wakilni destination facility for delivery.
Cleared shipments that are sent to Wakilni facility pass through the below:
a. All shipments will be scanned.
b. Non-COD shipments with clear addresses will be sorted as per Wakilni sorting areas.
c. Remaining Shipments will go through a calling process where each customer will be contacted 3 times in 3 consecutive working days to verify the address and agree on delivery time.
d. Upon capturing the delivery address of the customer, shipment will be sorted according to the area to go out for delivery as per the agreed time with the customer.
DELIVERY PROCESS
Wakilni couriers are supplied with GPRS scanners to facilitate the delivery process and speed up the data transfer.
When arriving at the given address; the courier will capture the consignee name and signature, in addition to the time of delivery. The courier will also collect the COD amount.
The courier will capture the signature of the consignee on a scanner and a delivery run sheet.
Using EDI (integration) provides you with real-time update of all shipments statuses at any stage from the time they leave your company until they get delivered.
TRANSIT TIME
Shipments will arrive at destinations as per the agreed transit time excluding any delays related to customs clearance process.
Domestic Shipments (LEBANON): 3-5 Working Days
EXCHANGE POLICY
To be eligible for an exchange, your item must be defective, and we can only exchange with the same product
RETURN & REFUND
All items purchased on the website are not eligible for return and refund, exchange only.
To complete your exchange, we require a receipt or proof of purchase.
PRIVACY POLICY
“Namliyet Setti” here in after mentioned as “We” or “Us” is a family business for producing quality mouneh goods. This Privacy Statement applies to all personal data processed by Namliyet Setti gathered from: visitors, customers and business partners, and service providers for the following website.
INFORMATION WE COLLECT
We process personal information to deliver our service or to comply with (international) law.
The information we collect is collected and processed in strict accordance with the EU GDPR law (and other applicable laws) and only used for the purposed listed in this privacy statement.
CONTACT INFO
If you have any questions about this privacy statement or if you would like to file a complaint with us, please visit contact us page, or send us an email to: info@namliyetsetti.com
WHAT PERSONAL DATA IS PROCESSED
We process certain information of you that either is collected automatically, or that you supply voluntarily. This information includes name, address, email address and telephone number. All of the information collected is processed strictly in accordance with this privacy statement. We process the following personal data:
Personal data, such as your first name and last name.
Contact data, such as your e-mail address, telephone number and address.
Login details, such as user name and password
Purchase history, such as price, product and purchase date.
Correspondence, such as communications with our customer service or marketing communications.
Preferences, such as choice of language and e-mail preferences.
Technical data, such as IP address, cookies, log files.
Statistics on the use of the website, such as how many times certain pages are visited and which products are the most popular.
Interests, such as what (kind of) products you look at the most and on which advertisements you click.
OTHER PERSONAL DATA YOU PROVIDE TO US.
It may occur that you provide other data to us than the categories mentioned above, for instance with regard to communications of the customer service or when filing a complaint. In that case, we shall process these data to the extent necessary to deal with and handle your request or complaint.
WHY & GROUNDS
We process your personal data based on the following legal grounds, depending on how you interact with our website.
When you purchase products on our website we need to process your personal information to execute our agreement. For example, we need contact information to process the order.
Comply with the law: We may process or keep information to comply with legal obligations. We also use your information to investigate suspected fraud, illegal activities, violations of our terms of service, or threats to the safety of our personnel or website.
SHARING
We don’t share your information with third parties unless strictly required in order to honor our contract with you, to provide a service for which you have given specific and explicit consent (such as our newsletter), or to comply with local and international law.
REVOKE CONSENT
You have the right to revoke any consent you have given for any of our services like our newsletters. You can opt-out through the link provided at the bottom of every newsletter. It may be possible that by revoking your consent we can no longer offer you the core services which you signed up for.
RIGHTS
As someone who uses our services, you have a couple of rights under the GDPR you should be aware of:
The right of erasure,
The right of correction,
The right of insight,
The right to data portability.
The right of access means that you have the right to see what information we all process about you. Do you feel that the information we have about you is incorrect? Then you can exercise your right to correction, this means that you have the right to change the data we have about you. You also have the right to removal, which means that we delete the data that we have from you. However, it may be that we still keep this data but then anonymous, this means that the data can no longer be traced back to you, but that we still keep it for example for statistics. We may in some cases also be legally unable to delete this data, this is a legal obligation. Contact us for more information about exceptions to the right of removal.
SECURING PRIVACY
To transfer data between our websites, our applications and backends, communication is encrypted using the SSL (Secure Socket Layer) encryption. We protect the systems and processing by a series of technical and organizational measures. These include data encryption, pseudonymization and anonymization, logical and physical access restriction and control, firewalls and recovery systems, and integrity testing. Our employees are regularly trained in the sensitive handling of personal data and are obliged to observe data secrecy in accordance with legal requirements.
CHANGES IN THE PRIVACY STATEMENT
The effective date at the bottom of this page indicates when this Privacy Statement was last revised. We will notify you before any material change takes effect so that you have time to review the changes. Any change is effective when we post the revised Privacy Statement. Your use of the Services following these changes means that you accept the revised Privacy Statement.
By visiting our site and/ or purchasing, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, current phone number and address, so that we can complete your order and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 09 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 11 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; © to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Namliyet Setti, our directors, officers, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 13 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 14 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 15 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 16 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Lebanon.
SECTION 17 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 18 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via contact us page
SHIPPING POLICY
We’ve partnered up with Wakilni to cover all stages of your orders from the moment it leaves our stores until the moment it reaches to your door steps!
At Wakilni Destination
Destination country will clear the shipments from customs.
Shipments with values subject to customs duties will go through the normal clearance process, where consignee at destination will be required to provide certain documents depending on country requirements.
Cleared shipments will be taken to Wakilni destination facility for delivery.
Cleared shipments that are sent to Wakilni facility pass through the below:
a. All shipments will be scanned.
b. Non-COD shipments with clear addresses will be sorted as per Wakilni sorting areas.
c. Remaining Shipments will go through a calling process where each customer will be contacted 3 times in 3 consecutive working days to verify the address and agree on delivery time.
d. Upon capturing the delivery address of the customer, shipment will be sorted according to the area to go out for delivery as per the agreed time with the customer.
DELIVERY PROCESS
Wakilni couriers are supplied with GPRS scanners to facilitate the delivery process and speed up the data transfer.
When arriving at the given address; the courier will capture the consignee name and signature, in addition to the time of delivery. The courier will also collect the COD amount.
The courier will capture the signature of the consignee on a scanner and a delivery run sheet.
Using EDI (integration) provides you with real-time update of all shipments statuses at any stage from the time they leave your company until they get delivered.
TRANSIT TIME
Shipments will arrive at destinations as per the agreed transit time excluding any delays related to customs clearance process.
Domestic Shipments (LEBANON): 3-5 Working Days
EXCHANGE POLICY
To be eligible for an exchange, your item must be defective, and we can only exchange with the same product
RETURN & REFUND
All items purchased on the website are not eligible for return and refund, exchange only.
To complete your exchange, we require a receipt or proof of purchase.
PRIVACY POLICY
“Namliyet Setti” here in after mentioned as “We” or “Us” is a family business for producing quality mouneh goods. This Privacy Statement applies to all personal data processed by Namliyet Setti gathered from: visitors, customers and business partners, and service providers for the following website.
INFORMATION WE COLLECT
We process personal information to deliver our service or to comply with (international) law.
The information we collect is collected and processed in strict accordance with the EU GDPR law (and other applicable laws) and only used for the purposed listed in this privacy statement.
CONTACT INFO
If you have any questions about this privacy statement or if you would like to file a complaint with us, please visit contact us page, or send us an email to: info@namliyetsetti.com
WHAT PERSONAL DATA IS PROCESSED
We process certain information of you that either is collected automatically, or that you supply voluntarily. This information includes name, address, email address and telephone number. All of the information collected is processed strictly in accordance with this privacy statement. We process the following personal data:
Personal data, such as your first name and last name.
Contact data, such as your e-mail address, telephone number and address.
Login details, such as user name and password
Purchase history, such as price, product and purchase date.
Correspondence, such as communications with our customer service or marketing communications.
Preferences, such as choice of language and e-mail preferences.
Technical data, such as IP address, cookies, log files.
Statistics on the use of the website, such as how many times certain pages are visited and which products are the most popular.
Interests, such as what (kind of) products you look at the most and on which advertisements you click.
OTHER PERSONAL DATA YOU PROVIDE TO US.
It may occur that you provide other data to us than the categories mentioned above, for instance with regard to communications of the customer service or when filing a complaint. In that case, we shall process these data to the extent necessary to deal with and handle your request or complaint.
WHY & GROUNDS
We process your personal data based on the following legal grounds, depending on how you interact with our website.
When you purchase products on our website we need to process your personal information to execute our agreement. For example, we need contact information to process the order.
Comply with the law: We may process or keep information to comply with legal obligations. We also use your information to investigate suspected fraud, illegal activities, violations of our terms of service, or threats to the safety of our personnel or website.
SHARING
We don’t share your information with third parties unless strictly required in order to honor our contract with you, to provide a service for which you have given specific and explicit consent (such as our newsletter), or to comply with local and international law.
REVOKE CONSENT
You have the right to revoke any consent you have given for any of our services like our newsletters. You can opt-out through the link provided at the bottom of every newsletter. It may be possible that by revoking your consent we can no longer offer you the core services which you signed up for.
RIGHTS
As someone who uses our services, you have a couple of rights under the GDPR you should be aware of:
The right of erasure,
The right of correction,
The right of insight,
The right to data portability.
The right of access means that you have the right to see what information we all process about you. Do you feel that the information we have about you is incorrect? Then you can exercise your right to correction, this means that you have the right to change the data we have about you. You also have the right to removal, which means that we delete the data that we have from you. However, it may be that we still keep this data but then anonymous, this means that the data can no longer be traced back to you, but that we still keep it for example for statistics. We may in some cases also be legally unable to delete this data, this is a legal obligation. Contact us for more information about exceptions to the right of removal.
SECURING PRIVACY
To transfer data between our websites, our applications and backends, communication is encrypted using the SSL (Secure Socket Layer) encryption. We protect the systems and processing by a series of technical and organizational measures. These include data encryption, pseudonymization and anonymization, logical and physical access restriction and control, firewalls and recovery systems, and integrity testing. Our employees are regularly trained in the sensitive handling of personal data and are obliged to observe data secrecy in accordance with legal requirements.
CHANGES IN THE PRIVACY STATEMENT
The effective date at the bottom of this page indicates when this Privacy Statement was last revised. We will notify you before any material change takes effect so that you have time to review the changes. Any change is effective when we post the revised Privacy Statement. Your use of the Services following these changes means that you accept the revised Privacy Statement.
